Introduction
The United Arab Emirates (UAE) is one of the most popular destinations for professionals and businesses worldwide. While the UAE offers excellent job opportunities and a fair work environment, there may be times when an employee or customer faces issues with a company. In such situations, it’s important to know how to complaint against company in UAE through proper legal and official channels.
This guide will walk you through the steps, government authorities involved, and your rights when filing a complaint against a company in the UAE.
Why File a Complaint Against a Company in UAE?
There are several reasons why an individual may need to know how to complaint against company in UAE, such as:
- Unpaid salaries or end-of-service benefits
- Unlawful termination
- Delayed or rejected visa processing
- Workplace harassment or discrimination
- Violation of employment contract
- Fraudulent practices or consumer rights violations
Authorities to Approach When Filing a Complaint in UAE
When learning how to complaint against company in UAE, it’s crucial to know which authority handles your issue.
1. Ministry of Human Resources and Emiratisation (MOHRE)
- Handles employment-related complaints for private-sector employees.
- Complaints include unpaid salaries, wrongful termination, or breach of contract.
- Employees can file complaints online, via the MOHRE app, or by calling 80060.
2. Dubai Courts or Labour Courts
- If MOHRE mediation fails, cases are referred to labour courts for legal resolution.
3. Dubai Economy & Tourism (formerly DED)
- Handles consumer complaints against businesses for fraud, unfair practices, or service issues.
4. Dubai Police or Local Police Departments
- For serious issues like fraud, threats, or harassment, a police complaint can be filed.
5. Central Bank of UAE
- If the issue is related to banks, loans, or financial services, complaints can be lodged directly with the Central Bank.
How to Complaint Against Company in UAE: Step-by-Step
Step 1: Identify the Issue
Clearly define the problem – whether it’s related to salary, termination, harassment, or consumer rights.
Step 2: Collect Evidence
Gather supporting documents such as employment contracts, salary slips, offer letters, email communication, or receipts.
Step 3: Contact the Company First
Try to resolve the issue internally by reaching out to HR, management, or customer service.
Step 4: File a Complaint with MOHRE (for employment issues)
- Visit a MOHRE office, call 80060, or file online.
- Provide your details and evidence.
- MOHRE will attempt mediation between you and the employer.
Step 5: Escalate to Labour Court if Necessary
If mediation fails, MOHRE issues a referral letter, and you can proceed to the Labour Court.
Step 6: File a Complaint with Consumer Protection (for customer disputes)
If you are a customer facing fraud or service issues, file a complaint through the Dubai Economy website or app.
Step 7: Police or Court Action
For serious violations like fraud or harassment, lodge a complaint with Dubai Police or pursue a civil/criminal case through courts.
Online Platforms to File Complaints in UAE
- MOHRE Website/App – www.mohre.gov.ae
- Dubai Economy Consumer Protection – www.consumerrights.ae
- Dubai Police App – For harassment or fraud complaints
- Central Bank UAE – For financial complaints
Tips for Filing a Complaint Successfully
- Always keep copies of your employment contract and documents.
- File your complaint promptly to avoid delays.
- Stay professional and factual in your communication.
- Seek legal advice if necessary.
- Keep track of complaint reference numbers for follow-up.
FAQs on How to Complaint Against Company in UAE
1. Can I file a complaint anonymously in UAE?
Yes, certain platforms like Dubai Police allow anonymous complaints, especially in cases of harassment or fraud.
2. How long does MOHRE take to resolve complaints?
Usually, MOHRE tries to resolve disputes within 14 working days.
3. Can I file a complaint if I am on a cancelled visa?
Yes, as long as your issue is related to your employment contract or unpaid dues, you can still file a complaint.
4. Is there a fee for filing a complaint?
Filing an initial complaint with MOHRE is free, but if escalated to the court, legal fees may apply.
Conclusion
Knowing how to complaint against company in UAE is essential for both employees and consumers to protect their rights. Whether it’s through MOHRE, consumer protection departments, or the courts, the UAE provides multiple official channels to ensure fair treatment.
By following the right steps and providing valid evidence, you can resolve disputes professionally and legally.